Refund Policy


1. This Returns Policy shall govern all returns of any OMRON Products purchased from the OMRON Brand Shop.

2. Only Products purchased from the OMRON Brand Shop that are damaged / defective or incorrectly delivered may be eligible for an exchange in accordance with this Returns Policy, and in certain circumstances, may be eligible for a refund. Except as specifically set out in this Returns Policy, no other Product may be eligible for an exchange or refund.

Damaged / Defective Products

2.1. All returns of damaged / defective Products shall be carried out by the Customer in accordance with the following:

  • The request to return shall be made to OMRON's Customer Service team within 7 days of the date of the purchase of the Product. The request to return shall be accompanied by proof of purchase of the returned Product from the OMRON Brand Shop. This can refer to the order, invoice, or receipt issued by OMRON. Customers may contact OMRON's Customer Service team here.
  • OMRON’s Customer Service team shall inspect and evaluate the Product and determine whether the Product is damaged / defective, and the extent to which the Product is damaged / defective. If the Product is determined to be damaged / defective by the OMRON Customer Service team, the Customer shall be eligible to exchange the Product with a new Product.
  • The returned Product shall be in original condition.
  • The returned Product shall be accompanied by all accessories packed or shipped with the Product.
  • Gifts, if any, that were gifted together with the Product at the time of the purchase shall be returned together with the returned Product.


Incorrectly delivered Products

2.2. All returns of incorrectly delivered Products shall be carried out by the Customer in accordance with the following:

  • The request to return shall be made to OMRON's Customer Service team within 7 days of the date of the purchase of the Product. The request to return shall be accompanied by proof of purchase of the returned Product from the OMRON Brand Shop. This can refer to the order, invoice, or receipt issued by OMRON. Customers may contact OMRON's Customer Service team here.
  • OMRON’s Customer Service team shall arrange for the incorrectly delivered Product to be collected from the Customer, and for the correct Product to be delivered.
  • The incorrectly delivered Product shall be in original condition and sealed in its original packaging.
  • The incorrectly delivered Product shall be accompanied by all accessories packed or shipped with the Product.
  • Gifts, if any, that were gifted together with the incorrectly delivered Product at the time of the purchase are collected together with the incorrectly delivered Product.


3. Refunds

  • Any request for a refund shall be made to OMRON’s Customer Service team here. OMRON shall, in its sole and absolute discretion, determine whether the Product is eligible for a refund.
  • If the Customer’s request for a refund is approved, the refund will be affected through the same payment method as the Customer’s original purchase and may take up to 14 days to be completed. For example, if the original purchase was made by credit card, the refund will be affected by a credit to the Customer’s credit card used for the purchase.


4. Cancellations

No cancellations of purchases from the OMRON Brand Shop are allowed once the order status of the Customer’s purchase is indicated as “Fulfilled” or "Delivered" on our records.

5. Others

Please note that any OMRON Products purchased from our authorized distributors and/or authorized retailers are not eligible for any refunds. Please approach our authorized distributors and/or authorized retailers and refer to their returns and refunds policy, if any, if you have purchased any OMRON Products from these parties.