There is no minimum order required for this site. If your order meets certain amount, you will enjoy free delivery for any of your order.

Once you submit your order successfully,
you will receive a confirmation email with a summary of your order to your
registered email address or mobile number together with a link to track your
order.

You may reach out to our customer care
if you don’t receive any confirmation of your order.

If we are unable to fulfill your order
due to unforeseen circumstances, we will notify you via email or phone within 2
working days.

Customer registration is not required in
placing your online order, however, you may need to provide important
information through the Billing Information for the order confirmation and
order processing.

Yes, you may cancel your order anytime
if the order is "Confirmed" and "In-Fulfilment". To request
for cancellation of your order, please email us ____________. 

NOTE: Once the order status has been changed to
"Shipment" or "Delivered", cancellation of order is not
allowed

Unfortunately, at this point, we cannot
accept cancellation after you have received your item.

For defective or damaged unit, you may
request for return or exchange through Omron Customer Care.  Please note that the request should be made
within fifteen (15) days from the date you received your order.

Yes, we offer a maximum of 20% discount and VAT Exempted to the eligible Senior Citizen and PWD customers who would like to purchase any Omron medical device and accessories available through the Brand Shop.

The availing SC or PWD customer must fill out the Availment form found on the menu tab and upload a copy of their OSCA or PWD ID and Doctor's Prescription.

Once the filled out form has been submitted, the team will verify if information and documents submitted are correct for eligibility.

Eligible SC or PWD customers will receive an order link via email or sms with desired product to purchase to proceed with payment and checkout through the Brand Shop.

Eligible SC or PWD customers may only be entitled to 1 unit of discounted product for each category and 1 piece of accessory within a period of 6 months. After 6 months, SC or PWD customers may order again through the Brand Shop.