Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ecommerce-OHS-PH@omron.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ecommerce-OHS-PH@omron.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ecommerce-OHS-PH@omron.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ecommerce-OHS-PH@omron.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ecommerce-OHS-PH@omron.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ecommerce-OHS-PH@omron.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ecommerce-OHS-PH@omron.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ecommerce-OHS-PH@omron.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ecommerce-OHS-PH@omron.com.

1. This Returns Policy shall govern all returns of any OMRON Products purchased from the OMRON Brand Shop.

2. Only Products purchased from the OMRON Brand Shop that are damaged / defective or incorrectly delivered may be eligible for an exchange in accordance with this Returns Policy, and in certain circumstances, may be eligible for a refund. Except as specifically set out in this Returns Policy, no other Product may be eligible for an exchange or refund.

Damaged / Defective Products

2.1. All returns of damaged / defective Products shall be carried out by the Customer in accordance with the following:

  • The request to return shall be made to OMRON's Customer Service team within 7 days of the date of the purchase of the Product. The request to return shall be accompanied by proof of purchase of the returned Product from the OMRON Brand Shop. This can refer to the order, invoice, or receipt issued by OMRON. Customers may contact OMRON's Customer Service team here.
  • OMRON’s Customer Service team shall inspect and evaluate the Product and determine whether the Product is damaged / defective, and the extent to which the Product is damaged / defective. If the Product is determined to be damaged / defective by the OMRON Customer Service team, the Customer shall be eligible to exchange the Product with a new Product.
  • The returned Product shall be in original condition.
  • The returned Product shall be accompanied by all accessories packed or shipped with the Product.
  • Gifts, if any, that were gifted together with the Product at the time of the purchase shall be returned together with the returned Product.


Incorrectly delivered Products

2.2. All returns of incorrectly delivered Products shall be carried out by the Customer in accordance with the following:

  • The request to return shall be made to OMRON's Customer Service team within 7 days of the date of the purchase of the Product. The request to return shall be accompanied by proof of purchase of the returned Product from the OMRON Brand Shop. This can refer to the order, invoice, or receipt issued by OMRON. Customers may contact OMRON's Customer Service team here.
  • OMRON’s Customer Service team shall arrange for the incorrectly delivered Product to be collected from the Customer, and for the correct Product to be delivered.
  • The incorrectly delivered Product shall be in original condition and sealed in its original packaging.
  • The incorrectly delivered Product shall be accompanied by all accessories packed or shipped with the Product.
  • Gifts, if any, that were gifted together with the incorrectly delivered Product at the time of the purchase are collected together with the incorrectly delivered Product.


3. Refunds

  • Any request for a refund shall be made to OMRON’s Customer Service team here. OMRON shall, in its sole and absolute discretion, determine whether the Product is eligible for a refund.
  • If the Customer’s request for a refund is approved, the refund will be effected through the same payment method as the Customer’s original purchase, and may take up to 14 days to be completed. For example, if the original purchase was made by credit card, the refund will be effected by a credit to the Customer’s credit card used for the purchase.


4. Cancellations

No cancellations of purchases from the OMRON Brand Shop are allowed once the order status of the Customer’s purchase is indicated as “Fulfilled” or "Delivered" on our records.

5. Others

Please note that any OMRON Products purchased from our authorised distributors and/or authorised retailers are not eligible for any refunds. Please approach our authorised distributors and/or authorised retailers and refer to their returns and refunds policy, if any, if you have purchased any OMRON Products from these parties.